Apple Support on X, what the company allows users to do and not now

Apple has reportedly stopped offering human technical assistance on its X platform, formerly known as Twitter. Instead, customers who send direct messages to the @AppleSupport account receive automated replies with links to Apple’s support page and app. The account’s description has also been changed, removing the previous claim of being available to answer questions. Apple had been providing human support on Twitter since 2016, but it is unclear if the recent acquisition of Twitter by Elon Musk influenced this decision towards automated support.