International passengers made to wait for two hours for bags

Passengers arriving at Chennai airport’s international terminal are experiencing long waits for their baggage, with some waiting for up to two hours. The issue has led to overcrowding and discomfort for elderly passengers who are forced to sit on trolleys. Despite the recent construction of a new terminal, the baggage claim process has not improved. Bag delays are occurring due to flights being handled in remote bays away from the terminal and increased scrutiny by Customs. The airport authorities claim there is no undue delay in handling bags.