Air India gets notice over facilities for passengers

Director General of Civil Aviation has issued a show-cause notice to Air India for not providing mandatory facilities to passengers who are denied boarding or whose flights are delayed/cancelled. This is the second action against Air India for the same reason within one-and-a-half years. Last June, DGCA had fined AI Rs 10 lakh for violating the rules and had ordered it “to immediately put systems in place to resolve the issue, failing which further action shall be taken”.