Delhi-based tech CEO shares “peak Bengaluru” moment

Ananya Narang, CEO of Entourage, recently experienced a virtual receptionist at a Bengaluru hotel, calling it a ‘Peak Bengaluru’ moment. This tech-forward approach replaces physical front desk staff with virtual receptionists, sparking mixed reactions online. While some praised the innovation in hospitality, others lamented the loss of personal touch that is needed in hospitality.