India holds meet to find ways to seamlessly address cross-border consumer complaints in e-commerce sector

India is leading the way in developing an Online Dispute Resolution (ODR) platform to address cross-border consumer complaints in the e-commerce sector. A conference was held where representatives from UNCTAD, the US Federal Trade Commission, the UK Competition Markets Authority, and APEC attended virtually to discuss the framework of the ODR platform. The aim is to bring consumers and companies from around the world onto one platform to resolve disputes more efficiently and avoid legal proceedings.