No justification to charge toll if roads in disrepair: Gadkari

NHAI’s progressive tolling system evolution, led by minister Gadkari’s vision for quality services, aims to enhance highway user experience. From prioritizing commercial vehicles with GNSS-based tolling to future integration of private vehicles, the system overhaul promises efficient and fair toll collection mechanisms nationwide. The minister said the field officers of NH agencies must be more sensitive towards the pain that people face waiting for long at toll plazas and there must be a mechanism for lodging grievances and their quick redressal.